Shipping policy

Shipping Policy

Order processing

Orders are processed within 2-3 business days of payment confirmation, excluding weekends and public holidays. You will receive a confirmation email with tracking details once your order leaves our fulfilment centre.

Delivery time

Estimated delivery time is 14-30 days from the date your order ships. This estimate applies to all destinations we serve. Delivery times are estimates, not guarantees: customs clearance, carrier delays, severe weather and local holidays can extend them.

Total time to receive your order = processing time + delivery time.

Shipping cost

Shipping costs are calculated and displayed at checkout before you pay. Free shipping is available to selected destinations; where it applies, it will be shown at checkout.

Duties and taxes

Import duties and VAT on your order are covered by us. You will not be asked to pay additional import charges on delivery.

Address accuracy

Please check your shipping address carefully before completing checkout. We cannot redirect a parcel once it has been handed to the carrier, and orders returned to us because of an incorrect or incomplete address may incur a re-shipping cost.

Lost, delayed or damaged parcels

If tracking has not updated for 10 consecutive days, or your parcel arrives damaged, contact us at support@pettichat.chat with your order number and, for damage, photographs of the parcel and its contents. We will open an investigation with the carrier and arrange a replacement or refund where the parcel is confirmed lost or damaged in transit.

Contact

Questions about shipping: support@pettichat.chat